Shipping & Returns
Please read carefully; the guidelines for returns and exchanges have been updated.
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In transit damage is a problem that affects the majority of goods. Please roll to a minimum diameter of 6 inches and deliver in a box that is the same size as the one it was shipped in.
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Images on the website might not match the actual products sent because to differences in monitor/screen settings and the vast range of natural material. Unhappiness with the colour or texture is not an acceptable excuse for an exchange.
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GIFT : Please include whatever information you have, such as the order number, the name or email of the person who ordered the present, etc., If you received your item as a gift, and we will make sure you are taken care of.
Domestic Returns and Exchanges
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Please be aware that domestic consumers are responsible for the cost of sending DCO any items that are being returned or exchanged.
International Returns and Exchanges
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The cost of shipping, duties, customs fees, and taxes for items being returned or exchanged to DCO are the responsibility of international consumers.